Chris is the Director of Research and Policy at the Picker Institute, a charity with a vision of the highest quality health and social care for all, always.
Chris has over a decade of experience in working on and promoting person centred care and the measurement and use of patient experience information. He is currently involved in a number of research projects investigating the measurement and improvement of patient experience. These include a major study investigating the value of ‘near real-time’ feedback for improving compassion in care, as well as collaborating with other charities and academic institutions to develop new approaches to measuring integrated care and user experiences along pathways.
Chris is the chief investigator for the NHS Patient and Staff Survey Co-ordination Centres, run on behalf of Care Quality Commission (CQC) and NHS England respectively, which are sent to over 500000 people each year.
He is an NIHR fellow and an associate member of the Health Services Research Unit at University of Oxford.
Prior to joining the Picker Institute, Chris worked at the CQC and Healthcare Commission, where he was responsible for managing national research programmes.